TERMS AND CONDITIONS
The Card: The MarquetteCard is intended to be used the entire time you are associated with the University. It is not necessary to obtain a new card each semester. In order to receive a MarquetteCard you must present a valid form of photo identification at the time of application (driver's license, state ID, passport, etc.). Your card should be carried at all times and must be presented to University officials upon request. The card is non transferable. The MarquetteCard must be presented at the time of purchase and shall be the only means of accessing the cardholder's account.
Liability for Illegitimate Use of Accounts: If a MarquetteCard is lost or stolen, the cardholder is responsible for all transactions until the card is reported lost or stolen to MarquetteCard Services during regular business hours or the Marquette Police Department or MarquetteCard.com 24 hours a day. Once reported lost or stolen the card will be deactivated. The card and account will remain deactivated until the rightful owner has the card reactivated. To reactivate a card, the cardholder must request reactivation from MarquetteCard Services in person. Only MarquetteCard Services can reactivate a card once it is reported lost or stolen. Only one MarquettteCard per cardholder may be valid at any time.
Privacy/Disclosure of Account Information to Third Parties: The University will disclose information to third parties only (1) in order to comply with subpoenas, court orders or other applicable legal requirement, or (2) if the account holder gives written permission. Documentation of Account Activity: The cardholder can request a receipt at the time of purchase if the point of sale terminal is equipped to provide a receipt. Some locations including copiers, laundry readers, printing stations and vending readers are not capable of providing receipts. The remaining balance in the cardholder's MarquetteCASH is displayed at every point of sale terminal each time the account is accessed. The cashier, at any location accepting MarquetteCASH, may be asked to verify an account balance. Occasionally the account balance is not available at a card reader. During these times, MarquetteCard Services (during business hours) will provide a balance whenever possible. Six months of transaction history is available at MarquetteCard.com. The cardholder can also request a statement detailing the Debit Account activity in person during regular business hours at MarquetteCard Services.
Insufficient Funds/Offline Transaction/Negative Balances: Under normal conditions the cardholder will not be able to overdraw his/her account. If under certain unusual circumstances an insufficient funds condition might occur, it is the responsibility of the cardholder to provide restitution. If the condition is not cleared the insufficient funds amount will remain negative and unusable and/or the University may seek recovery from the cardholder. Refunds: The University may elect to refund balances at any time. Cardholders may request refunds of remaining balances within 180 days of graduation or withdrawal by contacting Union Station at 414-288-2273. The processing fee for such requests is $10. Any balances remaining after 180 days of graduation or withdrawal will be assessed a $50 handling fee. Balances not refunded may be forfeited as unclaimed property when required by applicable law.
Error Resolution Procedures: Whenever a cardholder believes there is an incorrect charge to an account, the cardholder must first go to the original point of sale in order to remedy the discrepancy. If the original point of sale is not able to properly remedy the situation, then the cardholder must contact MarquetteCard Services. The communication must include: (1) the cardholder's name and Marquette University Identification number; (2) a description of the transaction in question and the discrepancy; (3) the dollar amount of the transaction. MarquetteCard Services will inform the cardholder of the results of the investigation within 10 business days after notification from the cardholder and will correct any error promptly. If more time is required, however, MarquetteCard Services may take up to 45 days to review the discrepancy. If the additional 45 days is required, MarquetteCard Services will credit the cardholder's account so that the participant will have use of the money during the time it takes to complete the review. Cardholder is responsible for any overdraws as a result of such credit or its subsequent reversal. If MarquetteCard Services decides that there was an error, the cardholder will receive a written explanation within three business days after completion of the account review. The cardholder may request copies of documentation used in the review.
Additional Terms: Student acknowledges that by depositing money with the student's university card office and by designating such money to be available for the university card program, student authorizes the university to provide Blackboard Inc. with specific information regarding the student including name, address, email(collectively, the "Student Information") for the purpose of promoting the card program.
Daily Limits: The University reserves the right to establish daily limits on privileges to minimize misuse of funds on a lost or stolen card.
Change of Terms: The University may change any term or part of these policies by sending a written notice to the cardholder at least 30 days before change is to become effective. The use of the Debit Account of the MarquetteCard on or after the effective date of change means that the participant accepts and agrees to change. The university may apply any such change to the outstanding balance of the MarquetteCASH account on the effective date of the change of terms and to new changes after the date.
Replacement/Damaged Cards: MarquetteCard Services reserves the right to charge a fee for all replacement and damaged cards including those which are lost or damaged due to neglect, mishandling or normal wear and tear. This includes any hole punching.