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MarquetteCASH
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Terms & Conditions
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Terms and Conditions
The Card
The MarquetteCard is intended to be used the entire time you are associated with the University. It is not necessary to obtain a new card each semester. In order to receive a MarquetteCard you must present a valid form of photo identification at the time of application (driver's license, state ID, passport, etc.). Your card should be carried at all times and must be presented to University officials upon request. The card is non-transferable. The MarquetteCard must be presented at the time of purchase and shall be the only means of accessing the cardholder's account.
Liability for Illegitimate Use of Account
If a MarquetteCard is lost or stolen, the cardholder is responsible for all transactions until the card is reported lost or stolen to MarquetteCard Services during regular business hours or Public Safety (24/7). Once reported as lost or stolen, the card will be deactivated. The card and account will remain deactivated until the rightful owner has the card reactivated. To reactive a card, the cardholder must request reactivation from MarquetteCard Services in person. Only MarquetteCard Services can reactivate a card once it is reported as lost or stolen. Only one MarquetteCard per cardholder may be valid at any time.
Privacy/Disclosure of Account Informed to Third Parties
The University will disclose information to third parties only (1) in the order to comply with subpoenas, court orders or other applicable legal requirement, or (2) if the account holder gives written permission.
Documentation of Account Activity
The cardholder can request a receipt at the time of purchase if the point of sale terminal is equipped to provide a receipt. Some locations including copiers, laundry readers, printing stations and vending readers are not capable of providing receipts. The remaining balance in the cardholders MarquetteCASH is displayed at every point of sale terminal each time the account is accessed. The cashier, at any location accepting MarquetteCASH, may be asked to verify an account balance. Occasionally the account balance is not available at a card reader. During these times, MarquetteCard Services (during business hours) will provide a balance whenever possible. The cardholder can also request a statement detailing the Debit Account activity. Requests can be made in person during regular business hours at MarquetteCard Services.
Insufficient Funds/Offline Transaction/Negative Balances
Under normal conditions the cardholder will not be able to overdraw his/her account. If under certain unusual circumstances, an insufficient funds condition might occur, it is the responsibility of the cardholder to provide restitution. If the condition is not cleared, the insufficient funds amount will be deducted from any cardholder debit account with available funds, the account will remain negative and unusable and/or the University may seek recovery from the cardholder.
Refunds
The University will refund the remaining balance of MarquetteCASH upon one of the following conditions: (1) graduation from Marquette University or (2) withdrawal from Marquette University. Refund requests will be accepted during the last 15 days of the academic year. All refunds will be processed and paid according to University policy, and are subject to a $10 processing fee.
Error Resolution Procedures
As soon as the cardholder believes there is a discrepancy or would like more information, MarquetteCard Services should be contacted. The communication must include: (1) the cardholder's name and Marquette University Identification number; (2) a description of the transaction in question and the discrepancy; (3) the dollar amount of the transaction. MarquetteCard Services will inform the cardholder of the results of the investigation within 10 business days after notification from the cardholder and will correct any error promptly. If more time is required, however, MarquetteCard Services may take up to 45 days to review the discrepancy. If the additional 45 days is required, MarquetteCard Services will credit the cardholder's account so that the participant will have use of the money during the time it takes to complete the review. Cardholder is responsible for any overdraws as a result of such credit or its subsequent reversal.
If MarquetteCard Services decides that there was no error, the cardholder will receive a written explanation with three business days after completion of the account review. The cardholder may request copies of documentation used in the review.
Inactive Accounts
The University reserves the right to charge a monthly service fee for a MarquetteCASH account that has been inactive for a period of 12 months.
Daily Limits
The University reserves the right to establish daily limits on privileges to minimize misuse of funds on a lost or stolen card.
Change of Terms
The University may change any term or part of these policies by sending a written notice to the cardholder at least 30 days before change is to become effective. The use of the Debit Account of the MarquetteCard on or after the effective date of change means that the participant accepts and agrees to the change. The University may apply any such change to the outstanding balance of the MarquetteCASH account on the effective date of the change of terms and to new charges after the date.
Damaged Cards
Over time, cards can become damaged or unreadable. Cards damaged due to normal wear and tear will be replaced for a small fee. MarquetteCard Services can reserves the right to charge for replacement of a card damaged due to neglect, misuse or improper care.
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